At q790, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect from players across Pakistan, why we collect it, how we use it, and how you can exercise your rights over it.
These six principles underpin every data decision we make at q790. They are not just policy — they are the practical standards our team is held to every day.
q790 only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not harvest unnecessary data or sell player information to third-party advertisers.
All data transmitted between your device and q790's servers is protected with industry-standard TLS encryption. Sensitive stored data, including payment details and identity documents, is encrypted at rest using AES-256 standard protocols.
You have the right to access, correct, port, or request deletion of your personal data at any time. Simply contact [email protected] and our team will respond to your request within the timeframes required by applicable data protection law.
q790 does not sell, rent, or trade your personal data to third parties for commercial gain. We share data only with essential service partners — payment processors, KYC verification providers, and regulatory bodies — all under strict data processing agreements.
We do not hold your data indefinitely. Retention periods are tied to legal and regulatory obligations. Once those periods expire, your data is securely deleted or anonymised so it can no longer be linked back to you as an individual.
In the unlikely event of a data breach that poses a risk to your rights or freedoms, q790 will notify affected players and the relevant regulatory authority within the timeframes required under applicable data protection legislation.
q790 operates the online gaming and sports betting platform accessible at q790.org ("Platform"). For the purposes of this Privacy Policy, q790 is the data controller responsible for the personal data of registered players and website visitors. When this Policy refers to "q790", "we", "us", or "our", it means the entity operating the q790 Platform under its international gaming licence.
This Privacy Policy applies to all personal data collected from individuals who register an account on the q790 Platform, visit our website, interact with our customer support team, or otherwise engage with our services. It covers data collected online via the Platform as well as any data provided to us through other channels such as email correspondence with our support team at [email protected].
If you are a resident of Pakistan accessing q790, this Policy applies to you. q790 serves players across major cities including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi, and we are committed to handling all player data with the same high standards regardless of location.
q790 collects personal data through several means: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party identity verification and payment partners. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport copy | Age verification, KYC compliance, account registration |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory correspondence |
| Financial Data | JazzCash/EasyPaisa account reference, bank details (HBL, UBL, Meezan), transaction history | Deposits, withdrawals, AML compliance |
| Gaming Activity | Bet history, game sessions, wager amounts, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Preference Data | Favourite games, language settings, responsible gaming limits | Personalisation, responsible gaming tools |
| Communication Data | Support ticket content, live chat transcripts, emails | Customer service, complaint resolution, quality assurance |
q790 does not collect special category data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion or similar welfare interaction, in which case it is processed solely for your protection and is not used for any commercial purpose.
q790 uses your personal data only for the purposes for which it was collected and for compatible purposes that you would reasonably expect. The primary uses of your data are as follows:
q790 processes your personal data only where a valid legal basis exists to do so. The legal bases we rely on are:
q790 uses cookies and similar tracking technologies on the Platform to provide essential functionality, improve your experience, and analyse how the Platform is used. The types of cookies we use are as follows:
q790 does not use third-party advertising or retargeting cookies that track your activity across external websites. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
q790 shares personal data with third parties only where it is necessary to operate the Platform or to comply with applicable law. The categories of third parties with whom we may share your data, and the basis for doing so, are set out below:
All third parties who process personal data on behalf of q790 are required to process that data only in accordance with our instructions and to maintain security measures appropriate to the nature of the data processed.
q790 operates under an international gaming licence, and some of our service providers and data processors are located outside of Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan, including countries where data protection laws may differ from those in your home jurisdiction.
Where such international transfers occur, q790 takes steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include:
If you would like further information about the international transfers of your personal data and the safeguards in place, please contact [email protected].
q790 retains personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity records | 5 years from account closure | AML/KYC regulatory requirement |
| Financial transaction records | 5 years from transaction date | Financial regulatory requirement |
| Gaming activity records | 3 years from account closure | Licensing obligation, dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interest, complaint resolution |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming regulatory requirement |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management compliance |
| Technical/log data | 12 months from collection | Security monitoring, fraud detection |
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for statistical and analytical purposes.
q790 respects your rights over your personal data. Depending on the applicable data protection law, you may have the following rights in respect of the personal data we hold about you:
You have the right to request a copy of the personal data q790 holds about you, along with information about how it is used and shared.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic profile information directly within your account settings.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations.
You have the right to request that q790 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our use of it.
You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller, where the processing is based on consent or contractual necessity.
You have the right to object to processing of your personal data where q790 relies on legitimate interests as its legal basis. You also have an absolute right to object to processing of your data for direct marketing purposes.
To exercise any of the above rights, please submit a written request to [email protected]. q790 will respond within 30 days of receipt of your request. We may require you to verify your identity before processing your request to protect against unauthorised access. We do not charge a fee for reasonable data subject access requests.
q790 takes the protection of minors extremely seriously. Our Platform is not directed at, and should not be accessed by, any person under the age of 21. As part of our registration process, all players are required to submit proof of age, and accounts where age cannot be verified to our satisfaction will be suspended pending the outcome of a verification review.
If q790 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the q790 Platform, please notify us immediately at [email protected].
q790 recommends that parents and guardians make use of available parental control tools and internet filtering software to prevent minors from accessing online gaming platforms, including q790.
q790 implements a layered approach to data security, combining technical, organisational, and procedural measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
While q790 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying q790 immediately if you suspect any unauthorised access to your account.
With your consent, q790 may send you promotional emails and SMS messages about bonuses, new game launches, PSL cricket betting promotions, seasonal offers, and other q790 Platform updates. You may also receive marketing communications where q790 has a legitimate interest in doing so and you have not opted out.
You have the right to opt out of marketing communications at any time, free of charge, by:
q790 will honour opt-out requests within 5 business days. Please note that even after opting out of marketing communications, you will continue to receive transactional and service-related messages regarding your account, such as deposit confirmations, withdrawal notifications, and security alerts. These are not marketing communications and cannot be disabled while your account remains active.
q790 reserves the right to update or amend this Privacy Policy at any time. We will publish the revised Policy on this page with an updated effective date. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will provide advance notice to registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how q790 is protecting your personal data. Your continued use of the q790 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms, subject to any specific consent requirements that may apply to certain types of processing.
Previous versions of this Privacy Policy are available on request by contacting [email protected].
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how q790 has handled your personal data, please contact our Data Protection team:
q790 aims to resolve all privacy-related queries and complaints promptly and fairly. We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 30 days. Complex cases may require longer, in which case we will keep you informed of the progress of your complaint.
If you are not satisfied with q790's response to your complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. q790 will cooperate fully with any such regulatory investigation.
Now that you understand how q790 protects your personal data, join thousands of players across Pakistan — from Karachi to Lahore — enjoying cricket betting, live casino, slots, and more. Your privacy is always protected. 21+ only. Please gamble responsibly.